I’m always suggesting that you continue your education with easy,
online hair classes. It’s so important to keep your technical skills sharp and up-to-date. But as you well know, “people” skills are critical, too. Recently the husband of a hair stylist told me, “My wife’s goal at each visit is for her client to sit down in her chair and feel as if she had never left. It’s all about the
relationship.”
I really like that concept. As clients go about their lives, never knowing what will happen day to day, your chair becomes a second home offering them stability, predictability and comfort. They know you’ll be there to listen and make them look and feel great no matter what else is going on.
Whether you have a photographic memory or must write everything down, make sure you know where you left off with the client so that you can pick up the conversation immediately. “How did the wedding go?” “How’s the new job?” It can be as simple as, “Did you ever find shoes for your green dress?” It makes clients feel so welcome. Also know where things stand with your ever-evolving plan for their
hair cut and
color. There’s always some tweaking to talk about: “We’re adding lowlights for fall, remember?” “We’re letting your bangs grow out just a bit, right?” “You must be just about out of your shampoo.” Clients count on your knowledge about them and their hair, and they love feeling like they never left!